As we all get back to our regular routines after the Summer Conference in St, Pete and start to prepare for the Fall conference in September it is hard not to reflect how well the conference went. Everyone was really engaged in the conference and the classes, from Glenn Stephens Roofing, wind mitigation and four-point and Jon Bolton’s plumbing class. If you missed Jon’s class you missed lots of information about PEX plumbing that every inspector should know. If it becomes available again don’t hesitate to take it. Jeff Clair kindly jumped into the HVAC class last minute and is always a wealth of information.
We also had Jennifer Ashton, our lobbyist give a rundown of this year’s laws affecting us, some of which go into effect July 1st. She has been working diligently for FABI, making our voices be heard in Tallahassee and insurance companies. The committee is currently working on a four-point form and defining and clarifying some items on it. The file is attached please look at it and let us know below what you think.
The FHIE™ is the Florida-specific exam that tests the student’s knowledge on Florida Standards of Practice, inspection techniques and report writing, as well as knowledge of the structure, grounds, and systems of the home. Questions are derived from, but not limited to, Principles of Home Inspection, System and Standards, 3rd Edition by Dearborn; Florida Statutes Chapter 468; and other home inspection study guides.
The FHIE™ was developed several years ago with the focus of Florida inspectors. It is the one exam that tests students’ knowledge and prepares the student with situations and conditions native to Florida. The FHIE™ has undergone rigorous testing to create a valid and reliable exam.
If you are ready to start your career as a licensed home inspector, register today for the FHIE™. To see if your school is a FABI Affiliate and to apply for a discounted exam, go to FABI Affiliate Schools. Once licensed, please visit the FABI website for all of your continuing education and learn from your peers. When inspecting Florida homes, it is paramount to learn from your Florida Association of Building Inspectors. Join us today!
As we start the new year and new possibilities I’d like to take a moment to congratulate the new board members. Welcome Glen, Natalie and Randy. Board members that have ended their terms and no longer serving will be missed but here in spirit. We have our first board meeting Scheduled for January 12th at 6pm on Zoom. Our 2023 Spring Conference Panama City Beach, FL will be held March 10th – 12th. The membership has voted in new bylaws which are posted here, every member should take the time to be familiar with them. FABI’s day to day operations is run by the amazing Executive Director Emily Hartstone with the direction of the Board of Directors. She handles most of the communication of the organization, arranges and runs our conferences. The planning and heart of FABI is in the committees. The committees regularly meet, discuss and report on the path of FABI, guiding our FABI family into the future. They plan education, approve new members, review reports, verify RPIs and MPIs. They participate in Legislation and Ethics. They run the Florida Home Inspection Exam. They keep FABI moving. The committee Chairs and Co-chairs are responsible for making sure the Committees run properly and meet any needed guidelines. If you are interested in helping FABI in any way including participating in a committee please let us know. Here are the proposed 2023 committee members:
Florida Association of Building Inspectors, Inc.
Name and Place of Business
Section 1.1 Name. This Association shall be known as the Florida Association of Building Inspectors, Inc. and its acronym shall be FABI.
Section 1.2 Place of Business. The principal office of the Association shall be in Florida as designated by the Board of Directors.
Section 2.1 Scope. The scope of the Association shall be to provide services to members of the Private Building and Home Inspection Profession. In these Bylaws, the terms Building and Home Inspection Profession or Profession is understood to include any services performed in the private and public sector regarding building and home inspection services provided by Private Building and Home Inspection Professionals.
Section 3.1 Purposes. The general nature and purposes for which this Association is organized are as follows:
A. To unite those engaged in the reorganized branches of the Home and Building Inspection Profession in this state for the purpose of exerting a beneficial influence upon the profession and related interests.
B. To promote and maintain high standards of conduct in the Home and Building Inspection Profession.
C. To further the interest in building inspections, and to provide a unified medium for real estate owners and those engaged in the Home and Building Inspection Profession whereby their interests may be safeguarded and advanced.
D. To encourage and promote, and to sponsor or establish, educational standards and courses for those in the Home and Building Inspection Profession as necessary to ensure maintaining high educational standards of the Association’s Members and others engaged in performing Home and Building Inspections.
E. To foster, promote and protect the interest and welfare of its Members, the Home and Building Inspection Profession and the public which it serves.
F. To promote and support local, state and federal legislation which will be mutually beneficial to Home and Building Inspectors and consumers; to examine any and all proposed legislation which may affect interests of Home and Building Inspectors and the general public; to use every reasonable effort to be sure that the interests of Home and Building Inspectors and the general public are given proper consideration in the drafting, enactment and enforcement of all laws and regulations which may affect them.
2 | P a g e
G. To use all reasonable precaution in an endeavor to protect the general public against the performance of unqualified inspectors and to eliminate misleading information.
H. To accumulate and distribute trade information, encourage better business methods and generally, to advance the interest of Home and Building Inspectors, to cooperate with schools and colleges in expansion of courses of education training specifically designed for the Inspection Profession; to encourage the cooperation of various state agencies in the sponsorship of safety education programs for Florida’s Home and Building Inspection Profession as well as in other programs which are aids to more effective, efficient and safe operation of business in Florida.
I. To use every reasonable means to establish a closer and more friendly relationship and a better understanding among those engaged in and associated with the Home and Building Inspection Profession.
J. Through survey, study, research and statistical analysis to acquire, assemble and interpret information and data concerning the Home and Building Inspection Profession and to make such data freely available for the benefit of individual inspectors, and the Profession in general.
K. To serve as a statewide clearinghouse for the accumulation, exchange and dissemination of information and data, ideas and suggestions and services of all types which may be helpful and beneficial to individual Home and Building Inspectors.
L. To perfect and execute statewide programs of education for the purpose of reinforcing membership and acquainting the general public concerning the importance of the professional service rendered by the Home and Building Inspection Profession, and the contributions which these Professionals make towards the protection of real estate investments.
M. To foster and encourage a closer relationship and understanding between the Home and Building Inspection Profession and other professional groups, trade groups, governmental agencies, and public officials.
N. To discourage and oppose, on a state level, all fraudulent, fake, illegitimate of illegal solicitations schemes, together with all unsound, worthless and misleading advertising promotions
and to cooperate with local and national associations in opposing all such unethical practices throughout the counties and the state.
Section 4.1 Composition. The Association shall consist of the following: Professional Inspector (Master and Registered), Associate, Retired, Honorary and Affiliate.
Section 4.2 Requirements. The requirements for each category shall be specified in the Membership Policy Manual.
Section 4.3 Rights. Only Professional Inspectors may vote or hold the position of board officer or director. Only Professional Inspectors may be deemed Voting Members in good standing. All members may become committee persons or committee chairpersons.
Section 4.4 Termination. The specific reasons for membership termination shall be as described in the Membership Policy Manual.
3 | P a g e
Dues and Assessments
Section 5.1 Dues and Assessments. All dues will be payable on the membership anniversary date, as specified in the Membership Policy Manual, in the amounts as set by the Board of Directors. Any assessments shall be determined by the Board.
Board of Directors
Section 6.1 Authority. The management of affairs and funds of this Association shall be vested in a Board of Directors, elected or appointed as hereinafter provided, and shall have the authority to act in all matters, subject to such instructions as may be given by resolution or motion passed by a majority vote of the Members in Good Standing present at any meeting of the Association.
Section 6.2 Composition. The Board of Directors shall consist of not more than eleven (11) members, all of whom shall be voting Members in good standing and shall remain in good standing during their term of office. No two members from the same company may serve on the Board at one time. Four
(4) of the members of the Board of Directors shall be the Officers consisting of President, Vice President or President Elect, Secretary and Treasurer, all of whom shall be elected from among the Voting Members in good standing of the Association as hereinafter provided for in the Bylaws. A simple majority vote (50% plus one) shall be necessary to elect the Officers and Directors. Elected and appointed Directors shall serve until their successors have been elected and/or appointed. The Immediate Past President shall also serve as Director. Officers and Directors are to be elected in accordance with Article XIV.
Section 6.3 Term of Office. The Officers shall be elected or appointed to serve for a period of one (1) year. The Directors shall be elected or appointed to serve for a period of two (2) years. Officers and Directors shall be eligible for two (2) consecutive elections. Officers and Directors shall have two conference fees waived each year after paying to attend two conferences in the same year while serving in office. Elections for Directors are to be staggered with half of the Directors being elected each year.
Section 6.4 Vacancies. Vacancies on the Board of Directors shall be filled by appointment made by the remaining Officers and Directors. Each person so elected to fill a vacancy shall remain an Officer and Director until their successor has been elected by the Voting Members in good standing at the next annual meeting.
Section 6.5 Quorum. A majority of the Directors, at least one of whom must be an Officer of the Association, shall constitute a quorum at all meetings for the transaction of business.
Section 6.6 Board Meeting Attendance. Should any Director or Officer be absent from three
(3) consecutive meetings, or fail to perform duties of his/her office, his/her office may be deemed vacant by simple majority vote of the other Directors and Officers and the vacancy filled according to Section 6.4.
Section 6.7 Meeting. The Board of Directors shall meet at least once in each quarter of the calendar year, at a time and place determined by the President and shall be subject to the call of the President for special meetings at any time, or by a simple majority of Officers and Directors, provided due notice is given. Notice of each quarterly or special Board meeting shall be given by U.S. mail or email, not less than twenty (20) days preceding the date of the meeting, a notice thereof in writing addressed to each Officer and Director at his/her last known email address or address as shown on the books and records of the Association. The minutes of each Board Meeting shall be recorded manually, electronically or otherwise.
4 | P a g e
Section 6.8 Proxy Voting. Directors may vote by written proxy. However, proxies may not be counted for quorum purposes.
Section 7.1 Officers and Term of Office. The Executive Officers of the Association shall be President, Vice President or President Elect, Secretary and Treasurer, all of whom shall be elected from among its voting Members in good standing and shall serve for a term of one (1) year unless terminated or until their successors are chosen and duly qualified.
Section 7.2 Removal; Vacancies. Any elected Officer may be removed, with or without cause, at any time by two-thirds (2/3) supermajority vote of the Board of Directors. Such removal shall not prejudice the contract rights, if any, of the person so removed. Any vacancy in the Office of President, Vice President or President Elect, Secretary or Treasurer that may occur through resignation or otherwise, shall be filled by the Board of Directors from among the voting Members in good standing for the expired portion of the term.
Section 7.3 Return of and Access to Association Property. Within fifteen (15) days of any Board member or committee member’s resignation or termination from his/her position, he/she will transfer: (1) access to all systems, return all property and control of all systems of the Association; to their replacement, President or Executive Director or as directed by a majority of the Board; and (2) all documents and passwords directly related to the serving in the position.
Section 8.1 Regular Meetings. Regular meetings, their time and place shall be determined by the Board of Directors.
Section 8.2 Special Meetings. Special meetings shall be called by the President or at the request of a majority of the members of the Board of Directors. Such request shall state the purpose or purposes of the proposed special meeting.
Section 8.3 Annual Meeting. The Association shall hold an annual meeting at a time and place determined by the Board of Directors.
Section 8.4 Quorum. A majority of the Board of Directors, at least one of whom must be an Officer of the Association, and any number of Voting Members in good standing, present at a duly noticed meeting, shall constitute a quorum at all Association meetings, or, at least two Directors (one of whom must be an Officer of the Association) and at least twenty-five percent (25%) of the Members in good standing, present at a duly noticed meeting, shall constitute a quorum for the transaction of business. The minutes of all meetings of membership shall be recorded manually, electronically or otherwise.
Section 8.5 Meeting Notices. Notices of any regular meeting shall be sent by U.S. mail or email to all Voting Members in good standing at least twenty (20) days prior to such meetings, unless otherwise specified elsewhere in these Bylaws.
5 | P a g e
Order of Business
Section 9.1 Order of Business. After any meeting of the Association has been called to order by the Presiding Officer, the following order of business shall be observed:
1. Call of the meeting to order.
2. Presentation of proof of mailing of the notice of the meeting and, if the meeting is a special meeting, the call thereof.
3. Presentation of proxies.
4. Announcement that a quorum is present.
5. Reading and approval of the minutes of the previous meeting.
6. Reports, if any, of Officers, Directors, and Committee Chairs.
7. Election of directors, if the meeting is an annual meeting or a special meeting called for that purpose.
8. Consideration of the specific purpose or purposes for which the meeting has been called (other than the election of directors) if the meeting is a special meeting.
9. Transaction of such other business as may properly come before the meeting.
The proceedings of the meeting shall be conducted in accordance with Roberts Rules of Orders, latest version as maintained by the Association, when not in conflict with these Bylaws. The order to business may be altered or suspended by a majority vote of the Voting Members in good standing present.
Officers and Their Duties
Section 10.1 President. The President shall have general supervision over all the affairs of the Association, and shall be presiding Officer of all conventions subject to the Bylaws of this Association. He/she shall be ex officio member of all Committees. As principal spokesperson, he/she shall represent the Association at meetings of affiliated associations and other groups.
The President shall communicate to the membership and make such suggestions as may, in his/her opinion, benefit the Association and then promote the objectives of this Association as prescribed by the Board of Directors. He/she may countersign all checks prepared by the Treasurer for payment of bills, providing such bills have been approved for payment of the Board of Directors as per Section 10.4. The President shall have the authority to restrict any meeting or portion thereof to Active Voting Members in good standing only.
Section 10.2 Vice President and/or President Elect. Vice President and/or President Elect shall be responsible for coordinating and integrating the activities and programs of the Association. In the
6 | P a g e
event of a vacancy existing in the Office of President, he/she shall assume and execute all of the duties of the President.
Section 10.3 Secretary. The Secretary shall be responsible for, in addition to the duties hereinafter set forth, such other duties as the Board of Directors may require of him/her. In the absence of the Executive Director, he/she shall:
1. Record the minutes of all meetings of the Association and Board of Directors.
2. Handle all correspondence.
3. See that all Members are notified of all meetings.
4. Be responsible for the routine of his/her Office, and the employment of such stenographic and other assistance as the Board of Directors may authorize.
He/she shall promote and make effective the objectives for which this Association is formed as set forth in the Constitution and Bylaws.
He/she may be approved to countersign all checks, notes, and other legal documents, after such checks or documents have been approved by the Board of Directors.
Section 10.4 Treasurer. The Treasurer shall be custodian of all the funds and other property of the Association. He/she shall cause all funds to be kept on deposit to the credit of the Association in such a depository as the Board of Directors shall designate. He/she shall see that a true and accurate record is kept of all receipts and disbursements. He/she shall cause all the books and records to be kept at all times, subject to inspection by the Officers, and may countersign all checks for payment of bills, after such bills have been approved for payment by the Board of Directors, excepting disbursements below a limit established by the Board of Directors, under which he/she does not need prior approval from the Board of Directors; he/she may delegate these disbursements to the Executive Director with Board approval. He/she shall keep the books of the Association. He/she shall submit to the Board of Directors, a reasonable time prior to the annual meeting, or whenever requested to do so by the Board of Directors, a suggested budget for the Association. He/she shall be the financial agent of the Association and shall disburse the funds of the Association in accordance with instructions of the Board of Directors.
He/she shall submit a general financial statement to the Board of Directors at each regular meeting.
He/she may call upon the Executive Director for assistance in performing the above duties.
Section 11.1 Executive Director. The Executive Director shall be appointed by the Board of Directors and shall have such corporate power as may, from time to time, be designated by the Board of Directors. He/she shall pursue coverage by an approved surety company’s bond in such sum as the Board of Directors shall require, premium to be paid by the Association and his/her compensation shall be set by the Board of Directors.
A. The Executive Director shall have charge of the books and papers and correspondence of the Association. He/she shall send out all bills, collect all monies due the Association and immediately deposit same.
B. Executive Director shall be the business representative of the Association, subject to and under the immediate control of the Board of Directors. He/she shall supervise and shall also select
7 | P a g e
any assistance that may be required to properly conduct the business of his/her Office, subject to the direction of the Board of Directors.
C. At meetings of the Board of Directors and general sessions of the membership, he/she shall participate, but not vote, in the development of policy, formulation of plans and the financial management of the Association.
D. The Executive Director shall handle all of the correspondence of the Association; record the minutes of all meetings and notify all Members of the times, dates and places of all meetings.
E. He/she shall cooperate with and be an ex officio member of all committees.
F. The Executive Director shall manage the activities of the Association under the supervision of the Board of Directors.
G. The Executive Director may sign all checks for the payment of bills, after such bills have been approved by the Board of Directors, or President, or other designated Board Members. The Board of Directors may establish a limit under which the Executive Director may sign checks without prior Board approval.
H. In general, the Executive Director shall assist and cooperate with the Secretary and Treasurer of the Association in all matters affecting the proper conducting of business including, but not limited to, fiscal accounting, budgets, recording of minutes of all meetings, collecting of dues and assessments, handling of correspondence and other duties related to the Officers of the Secretary and Treasurer of the Association.
Section 12.1 Standing Committees. It shall be the duty of the President at the first meeting after elections in each year to select from the Membership of the Association individuals to serve as Chairperson or the Standing Committees in charge of the following matters as he/she deems essential:
5. Industry Relations
Section 12.2 Special Committees. The Board of Directors may also appoint, from time to time, such Special Committees as they see fit, and discharge same when the need for them no longer exists.
Section 12.3 Vacancies; Changes; Discharge. The Board of Directors shall have the power at any time to fill vacancies in, to change the membership of, and to discharge any committee.
Section 12.4 Action by Consent. Any action required or permitted to be taken at any meeting of any committee of the Board of Directors may be taken without a meeting if a written consent to such action is signed by all Members of the committee and such written consent is filed with the minutes of its proceedings.
8 | P a g e
Section 12.5 Finance Committee. The Finance Committee will include: the Treasurer, President, Immediate Past President, Executive Director, or their assistant. All of which shall be permitted access to all financial documents and accounts as requested.
Section 12.6 Testing Committee. The Testing committee shall be responsible for the Florida Home Inspector Exam. Care should be taken, and all Members should keep all testing questions confidential. Any Members should not be involved in or plan to teach a required state license class at any time. The President should be excluded from possession or discussion of questions administered in the exam if he/she plans to teach the required home inspection licensing class.
Section 13.1 Policies and Procedures. The policies and procedures of the Association shall be directed by the Board of Directors through various policy manuals. These shall by created for each Standing Committee and the date of each revision and the latest revision shall be prominent.
Section 13.2 Revisions. Revisions to policy manuals can be made by the Board of Directors at Board Meetings, provided that notice of such proposed action shall have been given to each Board Member at least seven (7) days prior to the date of said meeting, by a two-thirds (2/3) vote unless in conflict with the Bylaws. It is the responsibility of the appropriate Committee Chairperson to disseminate revised updates to all Board Members before the next scheduled meeting.
Nominations and Election of Officers and Directors
Section 14.1 Election. The annual election to fill vacancies caused by the expiring terms of Officers and Members of the Board of Directors shall be held by ballot in each year at such time and place as the Board of Directors shall determine. Voting procedures are described in the Nominating Committee Policy Manual.
Section 14.2 Nominating Committee Composition. At least sixty (60) days before the Annual Meeting, the President shall nominate a Nominating Committee of no less than five(5) voting Members in good standing, and to appoint each such nominated Member to the Nominating Committee shall require a simple majority vote of the Board of Directors.
Section 14.3 Nominating Committee Duties. The Nominating Committee shall then nominate a slate of candidates for President, Vice President, Secretary, Treasurer and for the Board of Directors. Other nominations will be accepted from the floor at the general meeting preceding the annual meeting, nominations cannot be closed until all nominations from the floor have been accepted, or until nominations have been called for three (3) times and none have been given. The Nominating Committee shall then qualify all nominations according to the Nominating Committee Policy Manual.
Section 14.4 Nominating Committee Report. The report of the Nominating Committee shall be distributed to the membership one (1) month prior to the Annual Meeting.
9 | P a g e
Administration of Funds
Section 15.1 Control. The Board of Directors, except as herein otherwise provided, shall have the control of the affairs of the Association including all matters related to the acquisition, holding, management control, investment and disposition of the funds and other property of the Association.
Section 16.1 Assessments. No assessments shall be levied on Members, except in accordance with the following provisions:
A. No assessment shall be levied unless the same is recommended by the Board of Directors and approved by the majority of the Voting Members in Good standing present at a regular meeting, or a special meeting, designated for such action, provided that notice of such proposed action shall have been given to each Member of the Association at least five (5) days prior to the date of said meeting.
B. Every resolution for the levy of an assessment shall specify the date on or before which the same is due and payable.
Section 17.1 Fiscal Year. The fiscal year of the Association shall be from January 1 through December 31.
Section 18.1 Amendments. Proposed amendments to the Bylaws shall first be submitted to the Board of Directors for approval and approved by a simple majority of the Board of Directors. The approved proposed changed shall then be presented to the Membership at the next General Membership meeting or at a Special Meeting called for the purpose. The Bylaws of the Association may be revised or amended by a two-thirds (2/3) affirmative vote of the Voting Members in good standing present, at the time of voting, (proxies may not be counted) at a meeting designated for such action, provided that notice of such proposed action shall have been given to each Member of the Association at least ten (10) days prior to the date of said meeting.
Section 19.1 Dissolution. In the case of dissolution, the assets of this Association are to be used as follows:
1. To pay all indebtedness of the Association.
2. To pay all expenses of liquidation.
3. The remainder, at the direction of the Board of Directors, to be donated to a nationally recognized charitable association or an association recognized as promoting the aims of this Association.
10 | P a g e
Indemnification of Directors, Officers, Employees and Agents
Reference is made to Section 607.0850 (and any other relevant provisions) of the Florida Business Corporation Act of the State of Florida. Particular reference is made to the class of persons (hereinafter called “Indemnitees”) who may be indemnified by a Florida corporation pursuant to the provisions of Section 607.0850, namely, any person (or the heirs, executors or administrators of such person) who was or is a party or is threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that such person is or was a director, officer, employee or agent of such corporation, or is or was serving at the request of such corporation as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other enterprise. The Corporation shall (and is hereby obligated to) indemnify the Indemnitees, and each of them, in each and every situation where the Corporation is obligated to make such indemnification pursuant to the aforesaid statutory provisions. The Corporation shall indemnify the Indemnitees, and each of them, in each and every situation where, under the aforesaid statutory provisions, the Corporation is not obligated, but is nevertheless permitted or empowered, to make such indemnification, it being understood, that, before making such indemnification with respect to any situation covered under this sentence, the Corporation shall promptly make or cause to be made, by any of the methods referred to in subsection (d) of such Section 145, a determination as to whether each Indemnitee acted in good faith and in a manner such Indemnitee reasonably believed to be in or not opposed to the best interests of the Corporation, and, in the case of any criminal action or proceeding, had no reasonable cause to believe that such Indemnitee’s conduct was unlawful. No such indemnification shall be made (where not required by statute) unless it is determined that such Indemnitee acted in good faith and in a manner such Indemnitee reasonably believed to be in or not opposed to the best interests of the Corporation, and, in the case of any criminal action or proceeding, had no reasonable cause to believe that such Indemnitee’s conduct was unlawful.
Approved by the Board of Directors 12/01/90 Accepted by the Membership 12/02/90
Amended February 1992
Amended October 1994
Amended December 2002
Amended September 2006
Amended December 2015
Amended September 2022
Enjoy the oceanfront setting of Daytona Beach, while at the Florida Association of Building Inspectors conference. Bring your family! Take classes, learn from other inspectors. There is no better way to grow yourself and your business! If you want to meet with the best inspectors, this is the place to do it.
The Plaza Resort & Spa’s desirable oceanfront setting between sandy beaches and city streets offers a fusion of the best of both worlds. Where sea meets land, experience the excitement and entertainment of Daytona Beach’s nearby shopping, dining and attractions, as well as the peaceful sounds of the Atlantic Ocean. The resort is perfectly located for a family vacation or just fun in the sun – a comfortable place in the center of Daytona Beach to rest your head at the end of the Conference day!
The Westin Fort Lauderdale Beach Resort invites you to experience oceanfront tranquility and unparalleled service. Satisfy cravings with the healthful options from our 24-hour in-room dining menu, and sleep well on the iconic Westin Heavenly® Beds. Additional amenities at the resort include the peaceful Heavenly Spa by Westin™, as well as Mexican fare at Pablo Salas’ Lona Cocina Tequileria, a hearty breakfast at Tinta and poolside dining at Waves Bar & Grill. Stroll across the skywalk to the beach and shop on Las Olas Boulevard while you’re with us. An empowering experience awaits you at The Westin Fort Lauderdale Beach Resort – Enough fun to bring your entire family!
It’s always on the backburner, isn’t it? You’ll get to it, you swear — just right after you finish this project/quarter/whatever.
We’re talking about your home inspection business growth development.
It’s the thing we ALL know we need to do. But most of us prioritize the urgent day-to-day stuff over investing in our own business education and skills. And after a while, we wonder why we feel stuck. Why we feel unmotivated. Why we keep getting lackluster results.
Here’s the truth…
If you keep using the same old skills, you can expect to get the same old results. It’s more important than ever to focus on your business development. But we know how hard it is to find the time for it. Or the money. Or the willpower.
That’s why we’re a part of Pair Payment’s Momentum Intensive on September 9th at the FABI Fall Conference in Fort Lauderdale, FL — and why YOU should to join us!
This in-person, 1-day, pre-conference, workshop helps you master proven strategies for marketing, profitability, business scaling, strategy and more, just for home inspection businesses.
And at $197, it’s way more affordable than attending seminars, joining mastermind groups, hiring a business coach, or doing nothing. PLUS, if you register today you will save $100, making your total registration just $97!
Join us at the Fort Lauderdale Marriott Coral Springs Resort & Convention Center for the first ever FABI and InterNACHI joint Conference! Don’t miss the opportunity to network with some of the best from two of the most respected organizations in the industry. Our Fall Conference features a great Education Lineup and offers the opportunity to take of tour of the House of Horrors II.
As we wind down to the end of this year, I would like to reflect on the successes of an arduous 2020. The FABI Board of Directors worked tirelessly to keep the organization up to date on current events. It seemed that January was the beginning of a “normal” and productive year. Jeff Clair and I provided education in the panhandle on our way to Inspection World in New Orleans. After a successful start to the year, we certainly could not predict what was coming down the pike.
As we prepared for our March 2020 conference, it became apparent that it would be unsafe to gather in a large group due to the pandemic. Since this was the end of a licensing cycle, the FABI board of directors decided that we needed to provide education to those who were still seeking their continuing education credits. The education committee dedicated many hours to develop and record classes for our members to access online, free of charge. This was unchartered waters for an organization whose dedication is to provide live in-person training. Not only did the committee produce the presentations, but Sunni was paramount in getting these online classes approved expeditiously by the DBPR for credits.
As March and April moved closer, it quickly became apparent that we would miss out on hosting our June conference as well. During these uncertain times, the membership committee decided that it would reach out to our members with a “wellness” call. With the help of the rest of the board, and help from past president, Ralph Cabal, we called each RPI and MPI to make sure all were doing ok. Not only did the board call everyone in the spring, but another call went out in the fall. The reception of these calls was very well received. This is what FABI is about! This is the WHY that makes you cry! FABI is a family and families stick together, through good times and bad.
It became obvious that March and June conferences were not going to happen. But, September was certain, or so we thought. If the board could “will it” to happen, it was going to happen! Unfortunately, as we got closer to time, it became inevitable that the September conference was not going to happen in-person either. So, if Members could not come to us, then we were going to bring it to the members! Enter Mark Hall and his outstanding presentation on Structures. Mark volunteered his time and effort to present, via Zoom, on the Saturday morning of our originally scheduled September conference. Not only did Mark give a great presentation, but we started the morning with our first Membership meeting and concluded the day with breakout sessions on Garage Doors, Roofs, Ancillary Inspections, and Report Writing. What a great day! I was so proud of the board and Mark Hall for the effort and accomplishments of that day!
We were on a roll…September Zoom went so well, that we decided to try again for the end of October. Enter Sean Fogarty and Creepy Crawlspaces on Halloween. Sean did a great job presenting for another free two-hour session to our members. The amazing thing about these two Zoom presentations, is that we reached over 150 members between the two live events. That’s amazing for an organization that focuses on classroom training.
As the fourth quarter closed in, we decided to commit to our first in-person conference of the year in Daytona. This conference was limited to 50 members and 5 vendors. Everyone was socially distanced inside the conference room and masks were required when outside of the room. It worked! Everyone complied and was cooperative. We had great education and it was an intimate setting full of smiling faces (from what I could see from smiling eyes). The best news was We Were Back! Our members were starving for getting back to “normal”. This conference was far from normal, but it was certainly a step in the right direction.
In conclusion, our original focus at the beginning of 2020 was on growing membership. That focus swiftly changed to education. The board of directors knew that we needed to provide quality education to our members so we did our best to bring it! Although this was a different and difficult year, I can honestly say that it was a good year. This pandemic made us change and think outside the box. We had to conform to a different norm. We had to communicate more and in different ways. All in all, I am proud of our board and am proud of our membership. We are strong and, together, we can do anything!
Merry Christmas, Happy Hanukkah, and Happy New Year to my FABI Family! Here’s to a healthy 2021! See you all in March at the Orlando conference!
Join us on Zoom – September 19 beginning at 8:30 a.m. – and earn four license renewal credits for free.
Mark Hall with HomePro Inspections of the Keys will give a two hour presentation on Inspecting Structures to the FABI Standards of Practice.
The course will cover basic understanding of different structure types and why they are designed the way they are. Mark will go into inspection techniques to cover some general structure related concerns that are most common in home inspections and will answer any questions you have about inspecting structures.
Following Mark’s presentation, we will open breakout rooms where inspectors can discuss various topics within smaller groups.
The event starts at 8:30 a.m. with a membership meeting (though non members are encouraged to join in).
The best part is that it’s all free for anyone who wishes to participate.
“Here Comes The Sun”, The Beatles hit song decades ago, has been referenced many times throughout these past few months. If you’ve never listened to the lyrics, perhaps you should!
It has been a year like no other. We have seen some of the darkest, scariest times of our lifetime. But, it has also brought many positive and happy times too. Who knew that Zoom and Google Classroom would be our new best friend? Who knew that we could actually survive in our homes for weeks at a time without parks, restaurants, beaches, and human contact?
As we enter the second half of the year, “the smiles are returning to the faces”. Our planning and modification of what our fall and winter conferences may look like has changed from the traditional setting. It will look different and it will feel different. But, in some way, we hope to make it happen! The numbers inside will be less, but we hope to Zoom the conferences to reach more.
This year has been unique, to say the least, but “the ice is slowly melting”. Out of difficult times dawns hope and realism. We have learned to adapt and pivot at a moment’s notice.
Please, remember to “Focus 90% of your time on solutions and only 10% of your time on problems.”—Anthony J. D’Angleo
A 14-hour bundle has been set up for those needing all credits, including hurricane mitigation. You can also choose individual courses at a great, low price – for those who only need wind mitigation, are lacking in general credits, or just want to further their education.
From now until July 31, all courses are being offered FREE to FABI members. Non FABI members may use coupon code nonmember14 to take $25 off the regular price of the 14-hour bundle (Bundle will be $65 for anyone using this code). This code only applies to the 14-hour bundle. FABI Members will receive the member coupon code by email.
Social media traffic is vital for a small business dependent on recurring customers. As home inspectors we need recurring business from our Realtors and social media can be the tool to lead engagement. So how do you use social media if you are beginning your home inspection business? Furthermore, which social media platforms should you use? We are going to tackle the important questions in this article!
Which social media platforms should you use?
There are many types of social media platforms, each with its own specific target market and media type. Concluding this section, we will dive into what is important for home inspectors.
Facebook – Target Market: Everyone. Media Type: Everything.
This is the media platform everyone is known to be on and it is used for everything. Anyone who is anything is on this platform.
Instagram – Target Market: Ages 18-29. Media Type: Images.
Known for its “influencers” and younger vibe, Instagram is the social media platform to tell your life story through images.
Twitter – Target Market: Ages 18-29. Media Type: Microblogging.
Also called “tweeting”, younger users can post short paragraphs about their lives.
Pinterest is best known for showing picture perfect recipes, weddings, and houses.
Youtube – Target Market: Ages 18-29. Media Type: Professional Videos.
Have something you want to share with the world in a video? Entertainment, schools, you name it, it is in a video.
LinkedIn – Target Market: Professionals. Media Type: Anything.
The you your mom wants to see is here. This is everyone’s professional lives and an online resume.
What social media platform should you invest in?
So which platform should you be on? Ultimately, it depends on where your Realtors are, right? Taking this into consideration, you may find your Realtors to be on every platform, but you putting yourself on every platform can actually hinder your growth. Deep diving into a media like Facebook can create a high presence rather than a low presence on all platforms. This should be highly considered when choosing platforms to invest your time into. While Facebook may great for everything, YouTube may be great for informational videos on your company, all while, Pinterest can be used to connect with female Realtors that post about homes.
How to market your platforms
Now that we can decipher what platforms you will want to consider, we should decide on what you are going to be posting. This task can be daunting, however, it is actually fairly simple. The keys are to keep it social, interactive, and consistent.
Plain and simple, market your pages/content EVERYWHERE. For some ideas, here is a list of places you can gain more exposure to your social medias:
In your inspection emails, tell them to like your page!
At the end of inspections
During marketing events like presentations
Competitions between inspectors or for a raffle
What to post
Engaging posts like selfies, funny videos, information videos, pictures of animals, etc, can never fail. On the other hand, a few company testimonials will never hurt your image either. For a few ideas think about these cool hashtags: #FlashbackFriday, #MotivationMonday, #WackyWednesday, and #TestimonialTuesday.
Social media is meant to be social! When posting, try not to think to hard, but rather post information your Realtors will want to read/see/like.
How often to post
This is a question asked quite frequently. Is posting 5 days/week too much? Is posting 3 days/week too less? What is the right answer?
The correct answer in how often to post is 1. How often your audience is receptive and 2. How often you can post. For instance, if you are posting too much, you may find the content lacking, and therefore, interaction, as well as follower count drops. Therefore, it is good to keep in mind your limitations as a business owner and the drop off rate for your follower count.
When to post
Another question asked often is when you should post. This can vary by media type and by clientele, however, these are the most active times for social media:
Monday-Thursday: 1 – 3pm
Friday: 3pm – After
Call to Actions
Social media is meant to be social, but you are there to make more money! So how should you frame call to actions?
Call to actions should be simple, limited, and informational. You may want to consider framing your call to actions by offering a blog post or by offering a discount strictly to those on your social media. At the same time, you should limit call to actions to less than once per week. With having too many call to actions you risk losing reception.
How do you measure success with social media platforms?
Many medias offer a business account/page option to which you can see analytics of how many people click on your website from your profile. Furthermore, using a tool like Google Analytics, you can find how many people are clicking from your posts to your website.
For instance, if you post on Facebook about your latest blog, you may want to track how much traffic is going to that blog post. Google Analytics can tell you how many people are referred from social media. Just check this out:
Moreover, when tracking success, you should be watching your follower/like/engagement increase from month to month. The more engagement you receive overtime = the better Search Engine Optimization (SEO). As we all know, the better the SEO, the more inspections scheduled.
I hope you found this post insightful into the many ways you can use social medias. As a business owner, you already have enough on your plate. On the other hand, just adding 30 minutes a day or 2 hours on the weekend to plan out a few engaging posts for the week, can have a huge effect in the long term.
The more Realtors see your name, the more you will be used! If you have any questions about social media, be sure to drop a comment!
Based out of St. Augustine and Jacksonville, Inside and Out Property Inspectors is owned by Bernarr “BJ” Johnson, CMI and services St Johns, Duval, and Clay counties. With over 470 5-star Google Reviews, Inside and Out Property Inspectors is locally renowned for providing extremely thorough service in the Northeastern Florida area.
BJ Johnson is a Certified Master Inspector (CMI). CMI is a professional designation given to Board-Certified inspectors who are experienced, dedicated to education, and have a proven record in the inspection industry.
What does Inside & Out Property Inspectors offer?
Inside and Out Property Inspectors offers residential, commercial, and insurance inspection services, including:
Infrared (Thermal) Imaging
New Construction Inspections
11 Month Warranty Inspections
Manufactured Home Foundation Certification (HUD) Inspections
The Inside and Out Property Inspectors team helps buyers who want to understand the condition of a property before making an investment, as well as home sellers who want to identify potential issues before putting their properties up for sale.
The inspectors at Inside and Out Property Inspectors always encourage their clients to attend the inspections and provide them with a modern, easy-to-read inspection report – on the same day!
Consistently rated 5 stars, the team at Inside and Out Property Inspectors is often described as “thorough”, “responsive”, and “punctual” in reviews and highly recommended by both clients and agents.
Aside from providing great service, Inside and Out Property Inspectors give back to the community by supporting local charities and youth organizations.
It seems this topic is discussed frequently within the home inspector community. How should you price your home inspection? How should you price your ancillary inspections? Furthermore, how should you counteract a “cheap” inspection?
Let’s start off by discussing the emotional side of pricing strategies.
When a new inspector comes in your market with a low-ball strategy, you may feel threatened. You may feel you need to lower your inspection cost in order to compete. Also, you may feel as a business owner, a sense of urgency to prepare for counteractions.
In this article, we are going to discuss how you can respond to competitor pricing, not only from a low-ball standpoint, but from a general pricing action plan.
Pricing is a strategy
Plain and simple, your price listed on a home inspection and ancillary services is a strategy.
That being said, can we really be frustrated at someone who offers a cheap inspection? On the other hand, can we be mad at a company for having a high inspection cost, in which, they somehow keep booking inspections? It is a business strategy after all.
The simple answer, no, we can’t get frustrated over the actions of our competitors. As we say, the price of the service is a direct correlation to what they feel their time is worth. As a tradesmen, you are offering your time. Your experience in this profession correlates to how much time you may use or you may feel is needed.
Ultimately, a higher priced service means a higher level of experience and service. All while, a lower priced service means a lower level of experience and service.
The Math & Science of Pricing
Let’s dive into the math of pricing. How can you make the most money for your home inspection company? As it is suggested, the lower the price, the more units needed to be sold. Compared to the higher the price, the less units needed to be sold to make the same amount of money.
Let’s say you offer home inspections for $249. In order to make $100,000 you need to sell 402 inspections. All while, if you offer $449 home inspections, you need to sell 223 (almost half as less). So how do you sell your service for more?
Sean D’Souza, from PsychoTactics why clients buy – and why they don’t, suggests that higher pricing simply receives more attention. Sean relates your pricing to how you would purchase tile for your home flooring. You want the most expensive tile right? It’s better-looking, longer-lasting, and speaks “I am rich.” It just may not be in the budget as of right now, however, as a salesman, you need to pitch your inspection with a solid reason to why it is priced more. Sean finishes by saying, even if a client does not purchase the expensive tile, they will continue to want it for next time. That being said, seven years later, the client that got the cheap inspector will want to purchase from a more expensive inspection company the second time around. This is especially true if the cheaper inspector missed items.
Now all this is generally speaking. So in order to assist you in pricing, my suggestion would be to come up with a solid few USP’s – unique selling points. For instance, you could list: highest-rated, free follow-ups, and free protection-plan. That way, when a client calls in and says “I am just shopping” your sales manager can respond, “Okay, well I’d just like to let you know we are the highest rated in the area, we offer free inspection follow-ups, and all of our work is backed by a protection plan for those unexpected failures.” – It is statements like that, that really get a client to think again about their purchase decision. They can very well ask the next inspection company, well what do you offer that is different from XYZ company.
I have also included a useful article for pricing strategies you may want to use this year. The Ultimate Guide to Pricing Strategies – By HubSpot
Theories on Pricing
Now to pricing theories. The most vital aspect, in my opinion, of your small-business ownership. Let’s talk about Game Theory with the Prisoners’ Dilemma.
Say you are innocent and being arrested for a crime. The police make another arrest who they say is your accomplice. During interviews, the police say, “If you confess, it’ll make your prison sentence easier.” The police then explain the possible sentences:
If both you and the other person confess, you each get 5 years in prison.
If neither of you confesses, you each get 30 days in jail.
If you confess and the other person doesn’t, you will be set free and the other spends 10 years in prison.
If the other person confesses and you don’t, he goes free and you spend 10 years in prison.
That being said, do you confess about your crime? Or, do you remain silent in hopes the other does not confess either?
The same dilemma appears in pricing. Assume there are two inspectors covering one area. Both have equal share, same net profits, and high prices.
If you both keep prices high, you each make 100k in profit at year-end. This totals to 200k in industry profits.
If you both compete and lower prices, you each make 50k in profit at year-end. This totals to 100k in industry profits.
If you lower prices and your competitor doesn’t, you make 120k in profit and your competitor only makes 30k. This totals to 150k in industry profits.
If your competitor lowers prices and you don’t, your competitor makes 120k in profit and you only make 30k. This totals to 150k in industry profits.
Understanding this is an extremely simplified version of the real-world, what do you see? As the home inspectors compete on pricing, total industry profits fall, Realtors and clients begin expecting lower prices, and a price war can continue. While undercutting prices may work for you in the short-term, it is assumed the your competitors will follow-suit.
So what should you do? Well, the simple answer is to NEVER compete solely on price! Sure, sales to make year end numbers are fine. However, if you do compete on price, understand your profits and the industry profits stay lower.
This is what is learned in business school. High executives understand not to get into price wars only if they know, they can price out their competitor. That is, make the price so low the other business files for bankruptcy. Soon after, the survived company can hike prices with no competition. This is exactly what Amazon has done to the retail industry.
So how should you price your inspection company? Price your business according to your experience, what your company offers, and never price against a competitor unless you’re willing to accept the consequences.
Finally, having the largest net profit margins as possible saves your business from possible attacks. If there is anything you can get away from this article, it is lower your company operation cost and carefully spend your money.
With 2020, comes another year of inspection company challenges. You should always stay informed on industry changes so check out our quarterly conferences.
That is the moto of i-Inspect, LLC, and we belive in it. i-Inspect is the most technically advanced Home Inspection firm in the Greater Orlando area. Owner Kevin Bressman brings over 35 years of construction experience to your inspection. Our goals are to provide you as much information about your real estate transaction as possible. We meet and exceed the State of Florida Standards of Practice for Home Inspections. Over 40 5-Star Google reviews attest to our belief that your home deserves an incredible inspection.
What does i-Inspect, LLC Offer?
i-Inspect, LLC is a company dedicated to meeting and exceeding our customers expectations. Our inspections include:
Pre-Purchase Residential Inspection: This is the most common residential inspection performed. This home inspection is your best negotiation tool.
Insurance Inspections Including Four Point and Wind Mitigation Inspections: These are done to help you obtain home owners insuance and to reduce the cost of your policy. If your home is older than 20 years, your homeowners insurance will probably ask for a Four-Point Inspection. Wind Mitigation Inspection may entitle you to discounts on your Home Owners Insurance. These inspections can be done individually or combined. And are best done at the time of the home inspection.
New Construction – Phased Inspection During Construction: Your brand new home is inspected at phases during the construction process.
Commercial Inspections: Business buildings need to be inspected too. From warehouses to offices, we can customize a commercial inspection to meet your needs.
Find out more information about our offerings by going to our website at: i-Inspect.
What makes i-Inspect, LLC different?
We include an interior infrared scan of the home, using the latest themal technology to scan your home for moisture.
In addition, we take 360 degree photos of each room. Our clients that have not actually seen the property love this as it lets them veiw the home almost as well as being there.
We are the home of the i-Bot, a special camera carrying robot designed to go into crawl spaces that would not normally be accessible or safe to inspect. The i-Bot is capable of recording 360 Degree Photos and Video.
If you would like to contact me, go to our website.
This article was written by: Kevin Bressman, i-Inspect
If you would like to be featured in the next FABI Spotlight, contact us!